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East West Direkt
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East West Direkt
Internet bank. How can we help?
How to view information on my accounts and assets?
Where can I see information on my deposits?
Where to find account details?
LOGIN
How to log in to the new version of EWUB Internet Bank?
How to confirm your action in Internet Bank via HID Approve app?
Where do I get my User ID and password?
How to work with HID Approve application?
Will my old physical token still work?
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ACCOUNTS AND DEPOSITS
How to view information on my accounts and assets?
What is the Running Balance?
Why has my Running Balance turned negative in the middle of the list?
Why I do not see all transactions I have made earlier in the list of transactions in my account information?
Why do the fields of opening and closing balances of the account, as well as the running balance become blank?
TRANSFERS
MAKING A TRANSFER
FX TRANSFER
TRANSFER STATUS
MASS PAYMENTS
REPORTS AND STATEMENTS
Where to find a statement of account?
Where to find a payment confirmation?
Where to find my Certificate of payment details?
SETTINGS
How to customize my widgets?
How to customize quick links?
How to set up notifications?
What is Alias and how to set it up?
How to change password?
DOCUMENT EXCHANGE
How to exchange electronic documents with the Bank?
How to upload documents?
PROBLEM SOLVING
What if I forgot my password?
What if I forgot my User ID?
What if my account has been locked?
What if my phone with mobile token has been lost or stolen?
What if I would like to install my mobile token to a new/another mobile device?
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