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East West United Bank
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Internet bank. How can we help?

  • How to view information on my accounts and assets?
  • Where can I see information on my deposits?
  • Where to find account details?

LOGIN

  • How to log in to the new version of EWUB Internet Bank?
  • How to confirm your action in Internet Bank via HID Approve app?
  • Where do I get my User ID and password?
  • How to work with HID Approve application?
  • Will my old physical token still work?
  • View all

ACCOUNTS AND DEPOSITS

  • How to view information on my accounts and assets?
  • What is the Running Balance?
  • Why has my Running Balance turned negative in the middle of the list?
  • Why I do not see all transactions I have made earlier in the list of transactions in my account information?
  • Why do the fields of opening and closing balances of the account, as well as the running balance become blank?

TRANSFERS

  • MAKING A TRANSFER
  • FX TRANSFER
  • TRANSFER STATUS
  • MASS PAYMENTS

REPORTS AND STATEMENTS

  • Where to find a statement of account?
  • Where to find a payment confirmation?
  • Where to find my Certificate of payment details?

SETTINGS

  • How to customize my widgets?
  • How to customize quick links?
  • How to set up notifications?
  • What is Alias and how to set it up?
  • How to change password?

DOCUMENT EXCHANGE

  • How to exchange electronic documents with the Bank?
  • How to upload documents?

PROBLEM SOLVING

  • What if I forgot my password?
  • What if I forgot my User ID?
  • What if my account has been locked?
  • What if my phone with mobile token has been lost or stolen?
  • What if I would like to install my mobile token to a new/another mobile device?
  • View all

Contact

East-West United Bank S.A.

Villa Foch, 10 Blvd Joseph II
L-1840, Luxembourg
Luxembourg

events@ewub.lu
+352 253 153

More contact details

About Us

  • Corporate Governance
  • Shareholders
  • Corporate Documents
  • Our history
  • Luxembourg
  • Social Responsibility
  • Corporate-News
  • Careers

Private Clients

  • Private lients
  • Discretionary Portfolio Management

Corporate Clients

  • Transactional Banking
  • Corporate Clients
  • Global Markets services
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